Rockliffe Hotel Tidy Technology Solutions
Project Details

Rockliffe Hotel Tidy Technology Solutions

Client: Rockliffe Hotel
Skills: IPECS solution

Project Information

IPECS Site Study – 5 Star Hotel Distributed Architecture

Rockliffe Hotel chooses an IPECS solution to overcome its infrastructure limitations and reduce deployment disruption

The Challenge

Rockliffe Hotel in County Durham is a five star hotel which has undergone extensive refurbishment in recent years. One of the additions the Hotel owners had invested in as part of this work was a new fibre optic Local Area Network which provides network access throught the hotel. Unfortunately these works neglected to incorporate their telephony requirements. This could have resulted in having to install over 200 cable runs over 3 floors – both costly and disruptive. The proposed solution had to address these problems in a cost effective way and also integrate with their existing Front of House software.

Main Requirements

> 100% IP Network compatibility > Disruption free installation
> Hotel Software interface
> Reliable and easy to manage

The Technology

The nature of the challenge posed by Rockliffe ruled out the use of a direct-cable telephone system such as the ipLDK Range because of the high volume of cabling required in such a solution. The requirment for low-cost in-room phones also ruled out using other manufacturers systems as using IP Phones in all rooms was out of budget. An IPECS Platform was recommended because of its unique ability to fit within the hotels existing infrastructure, combine IP and TDM connections and deliver within budget.

The modular nature of the IPECS allows the placement of individual Gateways anywhere on the network whilst remaining a single system. The variety of Gateway modules also means that multiple types of telephones and communication conduits can be used at the same time – this optimises both cost and time, for install and over the lifetime of the system.

The decision to choose the IPECS Platform was primarily because it could work with our existing Network in a way that other systems just couldn’t. We didn’t need to lay new cable or close parts of the hotel – we can also see at a glance guest details and maid room status.

The modular nature of IPECS allows the system to fit the Network.

IPECS is truly unique in the way the system is designed, offering a distributed architecture that can use any IP Network as the system backbone. For Rockliffe Hotel this meant that the system could be installed onto their existing Network with IPECS Single Line Telephone Gateways being installed on each residential floor. These Gateways convert a single network connection into 32 SLT telephone points (effectively converting between IP and TDM technologies). Traditional telephone cable was then used from each Gateway to the guest phones on that floor – removing the need for cabling back to a single central location.

The advantage of using the SLT Gateways on each floor is that the amount of cabling required is significantly reduced – saving installation time, cost and disruption. Existing room phones can also be reused if there are budgetary constraints.

Extend the IPECS Platform beyond Geographic Boundaries.

This distributed architecture offers opportunities to expand beyond the single site application at Rockliffe to include Gateways installed at other sites anywhere in the world (as long as there is a TCP/IP link between them). The Gateways are controlled by the IPECS Call Server across the Network and offer a range of connectivity options from lines to extensions.

One of the useful applications of the distributed architecture is the installation of line Gateways at remote sites to allow you to make local rate calls.

This is especially powerful for high volume calls to international destinations – just install a local area Gateway and benefit from virtual local presence.

Having an extension from the IPECS at home enables Managers to keep in touch for free, and mobile extension extends this capability.

Today’s small and medium size businesses recognize the advantage of the Home worker in terms of costs, performance and morale. However, without an appropriate communication solution, remote workers end up on a communications island, unable to effectively communicate with business colleagues. With the flexible IPECS Remote application, users simply connect their IP Phone or soft client (Phontage) to a home network with internet access and the terminal is automatically registered for service with IPECS.

About LG-Ericsson

Through the combination of innovative ideas and network convergence technologies, LG-Ericsson provides the solutions that eliminate barriers in the exchange of information.

Building upon a pedigree in voice technology spanning 25 years we are able to develop truly unique solutions to the everyday problems faced by today’s organizations – providing the best solutions for all business needs.

Call the UK LG-Ericsson hotline on 01403 221 700 for more information or visit to find your local representative.

Main System & Service Areas
MFIM 300 Call Server ISDN 30
ISDN30 Gateway
Class 2 POE Switch
15 x 8000 Series Telephones
Each Residential Floor
1 x SLTM32 Gateway This example has been modified from its original content for illustration purposes.
30 SLT Room Phones All E&OE. (C) 2011 Capstan Communications Limited |